Refund policy

Customer satisfaction is important to us. As fresh flowers are perishable products, our refund policy is designed to be fair to both our customers and our business.

Fresh Flowers

Due to the perishable nature of fresh flowers, all sales are generally final.

We do not accept returns or exchanges for change of mind.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 24 hours of delivery.

Please provide:

• Order number
• Clear photographs of the bouquet
• Description of the issue

After assessment, we may offer:

• A replacement bouquet
• Partial refund
• Full refund

The appropriate resolution will depend on the circumstances.

Order Cancellation

Orders may be cancelled up to 48 hours before the scheduled delivery date.

Orders cancelled after this period may not be eligible for a refund, as flowers are purchased and prepared specifically for your order.

Custom Orders

Customised bouquets, preserved flower arrangements, event florals, and corporate orders are non-refundable once production has commenced.

Refund Processing

Approved refunds will be processed using the original payment method.

Depending on your payment provider, refunds may take several business days to appear.