Shipping policy

At Petals & Forest, we take pride in ensuring that every bouquet is handcrafted with care and delivered fresh to your loved ones across Singapore.

Delivery Coverage

We provide reliable islandwide delivery within Singapore.

Certain restricted areas (such as military camps, airport transit areas, and high-security government facilities, Tuas & Sentosa) may not be eligible for delivery. Please contact us before placing your order if you are unsure. 

Delivery Hours

Our standard delivery hours are:

  • Monday – Saturday
  • 9:00 AM – 9:00 PM
  • Cut-off timing 1 day before
  • Sunday 
  • Cut-off timing 10pm the day before.

Specific delivery times cannot be guaranteed unless a special arrangement has been confirmed.

Deliveries to hospitals and medical centers are unavailable for all products

Important Notes

  • Please ensure that the recipient's name, delivery address, and contact number are accurate before placing your order.
  • We may contact the recipient to facilitate a successful delivery if necessary.
  • If the recipient is unavailable or the delivery address is incorrect, additional charges may apply for re-delivery.
  • Express Delivery is available only within Singapore and excludes restricted locations such as military camps, airport transit areas, and certain secured premises.

Peak Seasons

During high-demand periods, including Valentine's Day, Mother's Day, Christmas, Chinese New Year, and other festive occasions, Express Delivery may be temporarily unavailable or subject to extended delivery times.

Need Your Flowers Even Sooner?

If you require an urgent delivery outside our standard Express Delivery service, please contact us before placing your order. We'll do our best to accommodate your request whenever possible.

Delivery Information

Please ensure the following information is accurate:

  • Recipient's full name
  • Contact number
  • Complete delivery address
  • Postal code
  • Preferred delivery date
  • Gift message (if applicable)

Petals & Forest will not be responsible for delays resulting from incomplete or incorrect information.

Recipient Unavailable

If the recipient is unavailable:

  • We may contact the recipient to arrange delivery.
  • We may leave the flowers in a safe location where appropriate.
  • If re-delivery is required, additional $10 delivery charges may apply.

Weather & Peak Seasons

During adverse weather, public holidays, Valentine's Day, Mother's Day, Christmas, Chinese New Year, and other peak occasions, deliveries may experience delays.

We appreciate your understanding and will always do our best to fulfil your order as scheduled.