Terms of service

Welcome to Petals & Forest. By placing an order through our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General

Petals & Forest is an online florist based in Singapore, offering handcrafted floral arrangements and gifts for various occasions. We reserve the right to amend these Terms of Service at any time without prior notice. The latest version will always be published on our website.

2. Orders

  • All orders are subject to acceptance and product availability.
  • An order is only confirmed upon successful payment and receipt of an order confirmation email.
  • We reserve the right to decline or cancel any order due to unforeseen circumstances, pricing errors, or product availability. If payment has been made, a full refund will be processed.

3. Product Information

Every bouquet and floral arrangement is handcrafted by our florists.

As flowers are natural products:

  • Flower varieties, colours, and sizes may vary depending on seasonal availability.
  • While we strive to replicate each design as closely as possible, slight variations are part of the uniqueness of every handcrafted bouquet.

If certain flowers or wrapping materials are unavailable, we reserve the right to substitute them with flowers or materials of equal or higher value while maintaining the overall style and colour theme.

4. Pricing

  • All prices are listed in Singapore Dollars (SGD).
  • Prices are subject to change without prior notice.
  • Delivery charges, where applicable, will be displayed during checkout.

5. Payment

We accept payment through the payment methods available on our website.

Orders will only be processed after full payment has been successfully received.

6. Delivery

We provide reliable islandwide delivery within Singapore.

Customers are responsible for ensuring that the recipient's name, delivery address, contact number, and preferred delivery date are accurate.

If:

  • the recipient is unavailable,
  • the address provided is incorrect or incomplete,
  • access to the delivery location is restricted, or
  • delivery cannot be completed due to circumstances beyond our control,

additional delivery charges may apply for re-delivery.

Delivery timings are estimated and may be affected by weather, traffic conditions, public holidays, or unforeseen events. While we make every effort to deliver on time, Petals & Forest cannot guarantee delivery at an exact time unless expressly agreed in writing.

7. Same-Day Delivery

Same-day delivery is available for eligible products and orders placed before our daily cut-off time.

Orders received after the cut-off may be delivered on the next available delivery slot.

Availability may vary during festive periods such as Valentine's Day, Mother's Day, Christmas, Chinese New Year, and other peak seasons.

8. Cancellation & Changes

Orders may be cancelled or amended at least 48 hours before the scheduled delivery date.

For cancellations made within 48 hours of delivery, refunds may not be available as flowers are prepared specifically for your order.

Customised, personalised, preserved flower arrangements, and corporate orders are generally non-cancellable and non-refundable once production has commenced.

9. Refunds & Returns

Due to the perishable nature of fresh flowers, we do not accept returns.

If you believe your order was delivered damaged, incorrect, or significantly different from your purchase, please contact us within 24 hours of delivery with:

  • your order number,
  • clear photographs of the item received, and
  • a description of the issue.

Where appropriate, we may offer a replacement, store credit, partial refund, or full refund at our discretion.

10. Flower Care Guide

Fresh Flower Care

To enjoy your bouquet for longer:

  • Trim approximately 1–2 cm from each stem at a 45° angle before placing them in water.
  • Use a clean vase filled with fresh water.
  • Change the water every 1–2 days.
  • Remove any leaves below the waterline.
  • Keep flowers away from direct sunlight, heat, and air-conditioning vents.
  • Avoid placing flowers near ripening fruits, as they release ethylene gas that speeds up wilting.

Hand-Tied Bouquets

If your bouquet is presented in a water bag:

  • We recommend transferring the flowers into a vase within 24 hours for optimal freshness.

Preserved Flowers

For preserved flower arrangements:

  • Keep them indoors in a cool, dry environment.
  • Avoid direct sunlight and high humidity.
  • Do not water the flowers.
  • Gently dust them with a soft brush or air blower when needed.

With proper care, preserved flowers can maintain their beauty for months or even years.

11. Personalised Message Cards

Customers are responsible for the accuracy of all personalised messages submitted.

Petals & Forest reserves the right to decline requests containing offensive, defamatory, discriminatory, or unlawful content.

12. Force Majeure

Petals & Forest shall not be held responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government restrictions, transportation disruptions, labour disputes, or technical failures.

13. Privacy Policy

At Petals & Forest, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

  • Name
  • Email address
  • Contact number
  • Billing address
  • Delivery address
  • Recipient details
  • Payment information (processed securely through our payment providers)

How We Use Your Information

Your information is used to:

  • Process your orders
  • Arrange deliveries
  • Provide customer support
  • Send order updates
  • Improve our services
  • Send promotional emails where you have provided consent

Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with trusted service providers where necessary to complete your order, such as delivery partners or payment processors.

Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorised access, misuse, or disclosure.

Marketing

You may unsubscribe from our marketing emails at any time using the unsubscribe link provided in our emails.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our email at petalsandforest@gmail.com or via WhatsApp at 9105 6457.

Thank you for choosing Petals & Forest. We appreciate the opportunity to be part of your meaningful moments.